POSTAGE

You will immediately recieve an order confirmation email. 
You do not need to do anything else until the week of your event.

On the Monday before your event, you will recieve an email from our team requesting a bond.

Once we recieve your bond deposit screenshot, we will go forward preparing your order for postal lodgement. 

Our team will link your parcel to your email address + phone number. 

Once your parcel has been lodged, you will recieve an automatic email from Australia Post & a tracking confirmation email from us. 

You can source your personal tracking code from the email & follow the tracking movement.

We can certainly cancel your order. 

As mentioned on our Term's & Conditions, all personal order emails & our web pages, LMA does not offer refunds.

Term's & Conditions - please do not expect policy to change

For change of mind, we offer Gift Vouchers with a 3 year expiration. If postage has already been used, the $30 is nonrefundable. 

It isn't unusual for rental companies of any genre to charge a bond prior to hiring a product. 

Your bond is 100% refundable provided no Term & Condition has been breached.

Choosing to ignore bond payment email requests will result in a cancellation with no refund or credit. 

Considering most of our clients book their garments weeks, if not months in advance, we do not wish to charge you an extra fee within check out.

To make the process financially easier, our bonds are only requested to be transferred as a separate amount, the Monday before an event.

These checklists are conducted by multiple LMA staff members and our dry cleaners.

Our team treat every single garment with the utmost care. In the very unlikely case you have recieved a faulty garment, please contact us immediately.

You will be required to send picture's of the area with proof of time. Depending on the severity of the damage, we may offer a discount code or credit to compensate. Postage fees are non-refundable. 

Keep in mind garments have been photographed prior to hires therefore, it is highly unlikely damages have been missed.

If you have damaged your garment, simply forward images of the damage with a brief description at your earliest convenience.

It is still important to return the garment on time. The garment will then recieve immediate assessment upon on arrival. Mending fees, dry cleaning fees or the RRP may be charged if the Insurance Option was not selected.

To remove creasing:

Pull your garment out of the packaging immediately and hang it on a coat hanger. Leave the garment to rest for a few hours. If this does not remove the crease, place a thin piece of material on top of the garment and use a very light iron steam over the crease. Ensure to read the garment's care label and be mindful to not over heat the material.

Rent, Wear, Return. It's that easy!

After using & accumulating thousands of plastic post bags each year, we have decided to change to a recyclable format. We are now using parcels from ' Hero Packaging ' which are made from " home-compostable materials.

This means instead of your typical plastic post bag adding to landfill, the Hero parcels completely break down within 90 - 120 days in a home-compostable environment. Also, alternatively to us sending 2 plastic parcels (1 forward & 1 return), we will now only be sending 1 Hero Parcel to be reused!

A.

So... what to do - we ask that you please be careful when opening the original parcel. As mentioned just above, we would like you to re use it! We recommend using scissors to carefully glide the parcel open towards the top flap.

Inside your parcel you will find an envelope which contains your (pre paid) Return Express Label. Stick this label on top of the original label, place your hire garment inside the parcel and seal shut (the post office may assist you with this)!

B.

Ensure your parcel is return lodged before 12pm Monday. 

The parcel must be handed to an attendant to receive an immediate scan. This scan is important as it shows us the time, date and location of the parcel. Once the parcel has been scanned, the responsibility is taken off you and falls onto Australia Post.

C.

It is important to note, we charge a flat fee of $20 each day a return is late. Late fees may be taken from bonds and are unavoidable. 

D.

If you hired for a weekday event, parcels must be return lodged to a post office the following day before 4pm. 

E.

It is your responsibility to look after the return label.
A lost return label will be at your expense.

Tracking codes are recorded and movements are monitored 24/7.

It's important to note, a bond refund doesn't quite happen the second your event is over!

There are many factors that play into a smooth bond return process and we ask that you please be patient.

Once all steps have been completed (allow roughly 5 business days), clients will recieve a ' bond return ' email. The bond will be returned via the same deposit mechanism! 

We can totally understand why you may be feeling cautious.

Just to provide some further information:

Prior to the pandemic, Australia Post had what's called a ' next business day delivery guarantee '. When Covid first hit, flights were limited, businesses endured harsh restrictions & there was a huge increase in parcel volumes. As a result, unfortunately this guarantee was suspended. 

Now, that the Australian economy is bouncing back with flights rescheduled & restrictions lifted, parcels are delivering faster. 

The frustrating part is, as many businesses like ourselves try to resume back to normal operation, Australia Post, have not removed their suspension.

We do our very, very best to lodge your parcel as early as possible & monitor the journey, however, please keep in mind we are a hiring business. This means, in order for us to run successfully, garments need to be hired consecutive weekends. 

We are still navigating through this period of time - majority of parcels are delivering pre pandemic time periods, which is great! - however some parcels are randomly taking longer periods of time.  

(we want to pull our hair out dealing with Aus Post sometimes)!

In saying this, please be kind to our team. We are only a small business and we rely solely on Australia Post to do their paid job & deliver your order on time. 

(we wish we could personally fly your parcel to you)

A.

Gift Vouchers are online only & sent via email.

B.

Any orders placed with a Gift Voucher needing to be cancelled, are reimbursed via the same mechanism of a Gift Voucher. 

C.

Vouchers may only be used on the service provided. 

For example, a hiring order Gift Voucher may only be used on a new hiring order. 

A hiring order Gift Voucher is ineligible to be used on retail items such as our Hair Clip range. Any orders placed will be cancelled and refunded.