Frequently Asked Questions


COVID-19 **

For the safety of our store, our team & clients, if you have:

  • If you have been in contact with anyone who has returned from a high - risk country
  • If you have had contact with anyone who has tested positive to the virus
  • If you are experiencing cold/ flu symptoms and have not yet been cleared by a doctor

Please cancel & reschedule your appointment.

Please refrain from showing up to an appointment too early or running late, as times are booked in with surrounding clients and a cleaning schedule. 
We want to assure you we are constantly practicing hygiene & cleanliness in order to keep our staff & customers safe.

Thank you for selecting our team for your event & your continued support surrounding this tough time!

* *

Here are our most frequently asked questions from Adelaide Customers!

Do you have a number I can call?

Short answer, no -

We have put a lot of time & info into our website to answer every question you may have! If by chance, a question is not covered, you can simply contact us

1. How does it work?
  How to hire:
A. Choose your outfit
B. Select your dates
C. Proceed to check out
D. Select a collection / delivery method
E. Collect / recieve your item in post
F. Wear your outfit
G. Return your outfit
2. Can I try a dress on?
  Certainly!
A.

Due to current times, we are continuing our appointment system. Not only is this to ensure your specific item is definitely in store, but it also allows us to properly clean the change-room / waiting area between bookings. 

Adelaide Customers are welcome to book in an appointment with us commencing from Tuesday - Friday with some Saturday's.

To book in an appointment please contact us with all the necessary information!

B.

Be aware not all garments will be available on one given day. It is best to be open-minded and to have a few options in mind.

We do not reserve garments for appointments unless a rental fee has been made. If you are not willing to take the risk, you may wish to reserve a garment for a future date via our online store

C.

Upon booking an appointment, it is important to arrive on time. Your time slot has been arranged to fit in with our schedule, other clients bookings and cleaning. Clients that choose to not show up, neither contact us ahead of time will be cancelled after 30 minutes and be indefinitely blocked from hiring with us again. Please respect our schedule as we respect yours.

D.

We do not allow ' postal try on's ' for interstate customers. We apologise for any inconveniences surrounding this matter. If you are concerned on sizing, please contact us and we may be able to source a solution for you!

3. How long can I rent a dress for?
  Our online calendar will give you a 3-day rental period, however, we truly operate by the below:
A.

Week Day (Monday - Thursday)

- Bookings are welcome to be collected as soon as we have the item ready! These hires are then required to be returned the following day before 4pm.

B.

Weekend (Friday - Sunday) 

- Bookings are given the option to collect Friday or Saturday. If the item is ready, we can certainly discuss an earlier collection date. Orders are required to be returned before Monday midnight. 

Customers will recieve a ' Last Minute Apparel Booking Reminder ' email a few days prior to their booked date. 

If you require a longer period of time, please don't hesitate to contact us

4. What do I have to provide prior to taking a dress home?

A. All clients must supply proof of identification prior to taking an outfit home. This information is scanned and kept in our personal records for security. We do not charge bonds to Adelaide Collection Customers unless LMA staff see fit to do so.

5. Why can't I select the date I want?

A. Often this means the garment is already booked by another customer - however cancellations can often occur. We may also be able to rush a return or dry cleaning period.

If you are after a last minute booking please contact us and we can further assist you!

6. Is it too late to book an outfit for this upcoming weekend?

A. For Adelaide Customers, it is never too late! Try to get in contact with us first to arrange a rush collection, however, you are welcome to simply secure the garment online!

7. What payment methods do you offer?
  Our website accepts:
A. Card
B. PayPal
C.

We have also recently introduced:

The LMA boutique also holds an eftpos machine (a chip is required). 

8. I've made my order, what now?
  After making an order online:
A. You will immediately recieve an order confirmation email. 
B.

You do not need to do anything else until the week of your event.

On the week of your event (usually Wednesday for a weekend order), you will recieve a ' Booking Reminder ' email. This email will go through collection info, return info & everything else!

Simply reply to this email with a date & time for collection

9. Where do I pick up my hire from?
  Your order will be available to be collected from:
A. South Plympton 5038
B. Camden Park 5038
More details will follow via the Booking Reminder emails correspondence.
10. When I collect my hire, can I try it on at the same time?
  The ' Adelaide Collection ' option is purely a collection service
A. If you have booked your order online (without a try on appointment), and wish to try the garment on before taking it home, then you will need to make an appointment via email. 
11. Can I cancel my hire?
 

LMA does not offer refunds. 

Terms & Conditions - please do not expect policy to change
A.

For change of mind, we offer Gift Vouchers with an expiration. 

For Covid cancellations, we offer a Gift Voucher with no expiration - clients, however, are required to show proof of cancellation is due to the pandemic!

12. Are the hire fees inclusive of dry cleaning?
  Yes, our prices are inclusive of a basic laundering/ dry cleaning service. 
A. Please do not attempt to launder your order. This often can result in stains becoming permanent or irreversible. 
B.

We offer an additional option of Insurance at check out to cover any potential damages.

If the Insurance Option is not selected, customers may be required to pay an additional fee.

13. What happens if my order is unable to be fulfilled?
  As frustrating as it is, delays do sometimes occur.
A.

If we cannot get an outfit to you in time for your event, we can offer:

  • Refund
  • Store Credit
  • Exchange
B.

A refund will be submitted within 48 hours however dependant on your bank, the fee may take some 3 - 5 business days to process.

14. What happens if I don't wear my hire?

A. We, unfortunately, cannot offer any sort of refund, exchange or credit if a client chooses not to wear the secured garment to an event. 

15. What happens if I damage my dress?
  Contact us immediately. 
A.

Forward images of the damage with a brief description.

It is important to still return the hire garment on time. We will then assess the garment. Mending fees, dry cleaning fees or the RRP may be charged. 

16. Gift Vouchers

A. Where an order arrives late or is unable to be fulfilled a Gift Voucher may be offered. Gift Vouchers are online only & sent via email.

Gift Vouchers may only be used on the service provided. 

For example, a hiring order Gift Voucher may only be used on a new hiring order. 

A hiring order Gift Voucher, is ineligible to be used on any retail items such as our Hair Clip range. Any orders placed will be cancelled and refunded.