Frequently Asked Questions

 Here are our most frequently asked questions from Adelaide clients!

Do you have a number I can call?

Last Minute Apparel is online based. 

We have put a lot of time & information into our website. If by chance, a question is not covered, you can simply contact us

1. What is your address?

The LMA collection point is located at Camden Park.

2. How does hiring work?
A. Choose your outfit
B. Select your dates
C. Proceed to check out
D. Select a collection or delivery method
E. Collect or recieve your item in post
F. Wear your outfit
G. Return your outfit

3. Can I try a dress on?
 

LMA is transitioning into online only which means we are unfortunately no longer offering try on appointments. Our pieces can be booked online for collection!

Any queries regarding specific sizing, please feel free to contact us and we will get back to you with as much detail as possible!


4. How long can I rent a dress for?
  Our online calendar will give you a 3-day rental period, however, we truly operate by the below:
A.

Week Day (Monday - Thursday)

- Bookings are welcome to be collected as soon as we have the item ready! These hires are then required to be returned the following day before 4pm.

B.

Weekend (Friday - Sunday) 

- Bookings are given the option to collect Friday or Saturday. If the item is ready, we can certainly discuss an earlier collection date. Orders are required to be returned before Monday midnight. 

Customers will recieve a ' Last Minute Apparel Booking Reminder ' email a few days prior to their booked date. 

If you require a longer period of time, please don't hesitate to contact us


5. What do I have to provide prior to taking a dress home?

A. All clients must supply proof of identification prior to taking an outfit home. This information is scanned and kept in our personal records for security. We do not charge bonds to Adelaide Collection Customers unless LMA staff see fit to do so.

6. Why can't I select the date I want?

A. Often this means the garment is already booked by another customer - however cancellations can often occur. We may also be able to rush a return or dry cleaning period.

If you are after a last minute booking please contact us and we can further assist you!

7. Is it too late to book an outfit for this upcoming weekend?

A. For Adelaide Customers, it is never too late! Try to get in contact with us first to arrange a rush collection, however, you are welcome to simply secure the garment online!

8. What payment methods do you offer?
  Our website accepts:
A. Card
B. PayPal
C.

We have also recently introduced:


9. I've made my order, what now?
  After making an order online:
A. You will immediately recieve an order confirmation email. 
B.

You do not need to do anything else until the week of your event.

On the week of your event (usually Wednesday for a weekend order), you will recieve a ' Booking Reminder ' email. This email will go through collection info, return info & everything else!

Simply reply to this email with a date & time for collection


10. Where do I collect my hire from?
  Your order will be available to be collected from our collection point in Camden Park. Location details will follow from the ' Booking Reminder ' email. A time must be requested.

11. When I collect my hire, can I try it on at the same time?
  The ' Adelaide Collection ' option is purely a collection service. We no longer are offering try on appointments.

12. I made a previous order, but never confirmed or cancelled it
If you neither confirm or cancel your order, prior to collection, we unfortunately do not offer any compensation (including Gift Vouchers). As the order was not cancelled ahead of time, this order was booked under your name for the hiring duration. 
13. Can I cancel my hire?
 

Sure - however, please note LMA does not offer refunds. 

Terms & Conditions
A.

Please do not expect policy to change.

For change of mind, we offer Gift Vouchers with an expiration. 

For Covid cancellations, we offer a Gift Voucher with no expiration - clients, however, are required to show proof of cancellation is due to the pandemic!


14. Are the hire fees inclusive of dry cleaning?
  Yes, our prices are inclusive of a basic laundering/ dry cleaning service. 
A.

Garments that have acquired large overall stains are not covered under this 'basic' heading & may require a further fee. 

B. Please do not attempt to launder your order. This often can result in stains becoming permanent or irreversible. 

15. What happens if my order is unable to be fulfilled?
  As frustrating as it is, delays do sometimes occur.
A.

If we cannot get an outfit to you in time for your event, we can offer:

  • Refund
  • Store Credit
  • Exchange
B.

A refund will be submitted within 48 hours however dependant on your bank, the fee may take some 3 - 5 business days to process.


16. What happens if I don't wear my hire?

A. Refunds, exchanges or gift vouchers are not offered to a client who chooses not to wear the hired garment.

17. What happens if I damage my dress?
  Contact us immediately. 
A.

Forward images of the damage with a brief description.

It is important to still return the hire garment on time. We will then assess the garment. Mending fees, dry cleaning fees or the RRP may be charged. 

18. Gift Vouchers
  Gift Vouchers may be offered to customers who have changed their mind, incorrect sizing or incurred an event cancellation. 
Vouchers are online only & sent via email. 
A.

Vouchers may only be used on the service provided. 

For example, a hiring order Gift Voucher may only be used on a new hiring order. 

A hiring order Gift Voucher, is ineligible to be used on any retail items such as our Hair Clip range. Any orders placed will be cancelled and refunded.