Frequently Asked Questions


COVID-19 **

For the safety of our store, our team & clients, if you have:

  • Travelled to Victoria or NSW within the last 21 days
  • If you have been in contact with anyone who has returned from a high - risk country
  • If you have had contact with anyone who has tested positive to the virus
  • If you are experiencing cold/ flu symptoms and have not yet been cleared by a doctor

Please cancel & reschedule your appointment.

As per the new government restrictions Tuesday 4th August, we are requesting that you do not bring more than 1 companion to your appointment.
This companion is not able to use this time as a joint try on unless booked in. 
Please refrain from showing up to an appointment too early or running late, as times are booked in with surrounding clients and a cleaning schedule. 
We want to assure you we are constantly practicing hygiene & cleanliness and have introduced stricter measures in order to keep our staff & customers safe.

Thank you for selecting our team for your event & your continued support surrounding this tough time!

* *

 

Here are our most frequently asked questions from Adelaide Customers!

1. How does it work?

A. Choose your outfit

B. Select your dates

C. Proceed to check out

D. Select a collection / delivery method

E. Collect / recieve your item in post

F. Wear your outfit

G. Return your outfit

 

2. Can I try an outfit on?

A. Certainly!

Due to current times, we are continuing our appointment system. Not only is this to ensure your specific item is definitely in store, but it also allows us to properly clean the change-room / waiting area between bookings. 

Adelaide Customers are welcome to book in an appointment with us commencing from Tuesday - Friday with some Saturday's. To book in an appointment please contact us with all the necessary information!

B. Be aware not all garments will be available on one given day. It is best to be open-minded and to have a few options in mind.

We do not reserve garments for appointments unless a rental fee payment has been made. If you are not willing to take the risk, you may wish to reserve a garment for a future date via our online store

C. Upon booking an appointment, it is important to arrive on time. Your time slot has been arranged to fit in with our schedule, other clients bookings and cleaning. Clients that choose to not show up, neither contact us ahead of time will be cancelled after 30 minutes and be indefinitely blocked from hiring with us again. Please respect our schedule as we respect yours.

D. We do not allow ' postal try on's ' for interstate customers. We apologise for any inconveniences surrounding this matter. If you are concerned on sizing, please contact us and we may be able to source a solution for you!

 

3. How long can I rent the outfit for?

We wish to assist you in the best way possible! Our online calendar will give you a 3-day rental period however we truly run by our Term's & Conditions.

Customers will recieve a ' Last Minute Apparel Booking Reminder ' email a few days prior to their booked date. 

A. Week Day (Monday - Thursday)

- Bookings are welcome to be collected as soon as we have the item ready! These hires are then required to be returned the following day before 4pm.

B. Weekend (Friday - Sunday) 

- Bookings are given the option to collect Friday or Saturday. If the item is ready, we can certainly discuss an earlier collection date. Orders are required to be returned before Monday midnight. 

If you require a longer period of time, please don't hesitate to contact us

C. Customers who have booked a try on appointment for an upcoming weekend order, are welcome to take their garments straight away on the condition we do not require the garment prior. 

Postage Information

 

4. What do I have to provide prior to taking a dress home?

A. All clients must supply proof of identification prior to taking an outfit home. This information is scanned and kept in our personal records for security. We do not charge bonds to Adelaide Collection Customers unless LMA staff see fit to do so.

 

5. Why can't I select the date I want?

A. Often this means the garment is already booked by another customer - however cancellations can often occur. We may also be able to rush a return or dry cleaning period.

If you are after a last minute booking please contact us and we can further assist you!

 

6. Is it too late to book an outfit for this upcoming weekend?

A. For Adelaide Customers, it is never too late! Try to get in contact with us first to arrange a rush collection, however, you are welcome to simply secure the garment online!

 

7. What payment methods do you offer?

A. Our website accepts:

  • Mastercard
  • PayPal

We have also recently introduced: 

The LMA boutique also holds an eftpos machine (a chip is required).

To avoid spreading the Covid 19 we have chosen to not accept cash.

 

8. Can I get a refund?

A. Please be mindful upon ordering a garment with LMA.

Due to our business model, we cannot offer a refund. 

Terms & Conditions

An exchange or credit will be offered if an order is cancelled within 24 hours of payment.

Exchanges and credits, however, are not available on discounted hires.

It is the client's responsibility to note this before payment. Please do not expect our policy to change.

 

9. Are your prices inclusive of dry cleaning?

A. Yes, our prices are inclusive of a basic laundering/ dry cleaning service. 

Please do not attempt to launder your order. This often can result in stains becoming permanent or irreversible. 

B. We offer an additional Insurance Option at check out to cover any potential expensive, large staining. If this Insurance Option is not selected, customers may be required to pay an additional fee.

 

10. What happens if I damage my outfit?

A. Contact us immediately. 

Forward images of the damage with a brief description. It is important to still return the hire garment on time. We will then assess the garment. Mending fees, dry cleaning fees or the RRP may be charged. 

 

11. How do I cancel my order?

A. Please contact us if you no longer require your booking. 

We, unfortunately, do not offer refunds as per our Term's & Conditions.

An exchanges or credits will be offered within a 24 hour period commencing from payment.

B. If a client cancels their order but changes there mind -  if there is an acceptable amount of time, we may be able to ' recreate ' the order, however, cancellations are final. You may wish to reorder online if the appropriate garment is still available.

 

12. What happens if my order is unable to be fulfilled?

A. As frustrating as it is, delays do sometimes occur. If we cannot get an outfit to you in time for your event, we can offer:

  • Refund
  • Store Credit
  • Exchange
A refund will be submitted within 48 hours however dependant on your bank, the fee may take some 3 - 5 business days to process.

 

13. What happens if I don't wear the garment?

A. We, unfortunately, cannot offer any sort of refund, exchange or credit if a client chooses not to wear the secured garment to an event. 

 

We wish to make this process as easy as possible for you so please do not hesitate to contact us if your question was not covered or if you simply require further details.