Frequently Asked Questions


Here are our most frequently asked questions from Adelaide Customers!

1. How does it work?

 

  

 

2. Can I try an outfit on?

A. Certainly! Due to our popular, sometimes ' one of ' pieces, LMA runs by appointment only to best serve our customers.

Adelaide Customers are welcome to book in an appointment with us commencing from Tuesday - Saturday. To book in an appointment please contact us with all the necessary information. 

B. Be aware not all garments will be available on one given day. It is best to be open-minded and to have a few options in mind. We do not reserve garments for appointments unless a rental fee payment has been made. If you are not willing to take the risk, you may wish to reserve a garment for a future date via our online store

C. Upon booking an appointment, it is important to arrive on time. Your time slot has been arranged to fit in with our schedule, other clients bookings and the availability of dates. Clients that choose to not show up, neither contact us ahead of time will be cancelled after 30 minutes and be indefinitely blocked from hiring with us again. Please respect our schedule as we respect yours.

D. We do not allow ' postal try on's ' for interstate customers. We apologise for any inconveniences surrounding this matter. If you are concerned on sizing, please contact us and we may be able to find a solution for you. 

 

3. How long can I rent the outfit for?

We wish to assist you in the best way possible! Our online calendar will give you a 3-day rental period however we truly run by our Term's & Conditions.

All customers will recieve a ' Last Minute Apparel Booking Reminder ' email a few days prior to the booked date. 

A. Week Day (Monday - Thursday) Bookings are welcome to be collected as soon as we have the item ready from 5038 SA. These orders are then required to be returned the following day before 4pm.

B. Weekend (Friday - Sunday) Bookings are given the option to collect Friday or Saturday. If the item is ready, we can certainly discuss an earlier collection date. Orders are required to be returned before Monday midnight. 

If you require a longer period of time, please don't hesitate to contact us

C. Customers who have booked a try on appointment for an upcoming weekend order, are welcome to take their garments straight away on the condition we do not require the garment prior. 

* For Postage Information Click Here *

 

4. What do I have to provide prior to taking a dress home?

A. All clients must supply proof of identification prior to taking an outfit home. This information is scanned and kept in our personal records for security. We do not charge bonds to Adelaide Collection Customers unless LMA staff see fit to do so.

 

5. Why can't I select the date I want?

A. Often this means the garment is already booked by another customer - however cancellations often occur. We may also be able to rush a return or dry cleaning. If you are after a last minute booking please contact us and we can further assist you!

 

6. Is it too late to book an outfit for this upcoming weekend?

A. For Adelaide Customers, it is never too late! Try to get in contact with us first to arrange a rush collection however you are welcome to simply secure the garment online!

 

7. What payment methods do you offer?

A. Our website accepts:

 

The LMA store has EFTPOS facilities however a chip is required.
Cash is also welcome.

 

8. Can I get a refund?

A. Please be extremely mindful upon securing a booking with LMA. As per our Terms & Conditions, we do not offer refunds. An exchange or credit will be given within 12 hours of payment. It is the client's responsibility to note this before securing. Please do not expect our policy to change.

 

9. Are your prices inclusive of dry cleaning?

A. Yes, our prices are inclusive of a basic laundering/ dry cleaning service. 

Please do not attempt to launder your order. This often can result in stains becoming permanent and irreversible. 

B. New to LMA is an additional Insurance Option at check out to cover any potential expensive, large staining. If this Insurance Option is not selected, customers may be required to pay an additional fee.

 

10. What happens if I damage my outfit?

A. Contact us immediately. 

Forward images of the damage with a brief description. It is important to still return the hire garment on time. We will then assess the garment. Mending fees, dry cleaning fees or the RRP may be charged. 

 

11. How do I cancel my order?

A. Please contact us if you no longer require your booking. We, unfortunately, do not offer refunds as per our Term's & Conditions. Exchanges/ credits are offered within a 12 hour period commencing from payment.

B. If a client cancels their order but changes there mind -  if there is an acceptable amount of time, we may be able to ' recreate ' the order, however, cancellations are final. You may wish to reorder online if the appropriate garment is still available.

 

12. What happens if my order is unable to be fulfilled?

A. As frustrating as it is, delays do sometimes occur. If we cannot get an outfit to you in time for your event, we can offer:

  • Refund
  • Store Credit
  • Exchange
A refund will be submitted within 48 hours however dependant on your bank, the fee may take some 3 - 5 business days to process.

 

13. What happens if I don't wear the garment?

A. We, unfortunately, cannot offer any sort of refund, exchange or credit if a client chooses not to wear the secured garment to an event. 

 

We wish to make this process as easy as possible for you so please do not hesitate to contact us if your question was not covered or if you simply require further details.