POSTAGE


 

   

Simply select ' Express Return Shipping ' at check out to opt for your order to be delivered to your doorstep!

* We are now not accepting delivery orders addressed to accommodations such as hotels, hostels, Airbnb's etc. The deliveries are deemed unreliable. *

We wish to make this process as easy as possible for you!

 

1. What is my final fee?

A. The Hire Fee
B. $30 Express Return Postage Fee
C. A Refundable Bond
D. $10 Insurance Option (optional)


All fees (excluding a bond) must be paid up front in order to secure a date. These fees (excluding a bond) are non-refundable.

 

2. What does the shipping fee include?

A. Your outfit express shipped to you

B. Forward Postal Insurance

C. An Express Return Label 

D. Basic Dry Cleaning

 

3. What date do I select?

A. For weekend orders, simply select your hire event date - Monday. 
You are welcome to leave any delivery requirements in the ' order notes ' section. If no order notes have been placed, we will lodge your parcel appropriately.

B. For weekday orders, simply select your hire event date - to the following day. Again, you are welcome to leave any ' order notes ' for our team!

 

4. What is the postage time frame? 

A. Our hire parcels are sent on different days of the week. Lodgement dates rely on multiple factors such as the previous weekend return, dry cleaning, time of order etc. If you have a specific delivery day in mind, ensure this date is written within your order notes. 

* Click here to calculate your delivery period. Enter our Post Office suburb 5038 South Plympton - to your personal postcode. If you require assistance, simply contact us. *

To track your order simply press here and enter your personal tracking code.

As we use Australia Post, the responsibility falls entirely on Australia Post to deliver on time. We cannot be held responsible for Australia Post redirection routes or rules. Responsibility for incorrect shipping address' is at the customer expense. 



5. Why do I have to pay a bond?

A. It isn't unusual for rental companies to charge a bond prior to hiring a product. This bond is purely for security measures and is 100% refundable provided no Term & Condition has been breached.

 

6. What happens if the outfit is damaged?

A. Garments go through quality checklists prior to each hire. These checklists are conducted by multiple LMA staff and our mending team. Our team treat every single hire garment with the utmost care.

In the very unlikely case you have recieved a faulty garment
, please contact us immediately. You will be required to send picture's of the area with proof of time. Depending on the severity of the damage, we may offer a discount code or credit to compensate. Postage fees are non-refundable. Keep in mind garments have been photographed therefore, it is highly unlikely damages have been missed.

B. We always recommend selecting the Insurance Option. This way you are covered if damages do occur on your end.

If you have damaged your garment, simply forward images of the damage with a brief description at your earliest convenience. It is still important to return the garment on time. The garment will then recieve immediate assessment upon on arrival. Mending fees, dry cleaning fees or the RRP may be charged if the Insurance Option was not selected.

 

7. What happens with the bond?

A. It is important to note a bond is not included within your hire fee and/ or postage fee. The amount will depend on the number of hire items and can range from $50 - $100. 
 
This bond is requested to be transferred as a separate amount on ' the week ' of your event date via email. We are unable to lodge postal orders without a bond screenshot confirmation. We cannot be held liable for a late bond deposit, therefore affecting a postage time. If you do not want to take this risk, simply pay your bond immediately by request. Refunds, exchanges or credits are not available to clients who ignore bond request payments.

Bonds are held by LMA for the hiring and laundering duration. If no T&C has been breached, bonds are fully refundable via the same deposit mechanism. 

A bond loss may occur from a late lodgement, incorrect lodgement, damage etc.

 

8. Where is my parcel?

A. Our parcels are registered and fully trackable with Australia Post. Monitor your parcel every day to ensure there are no delays. Parcels that do not have enough delivery address information will be delayed. If Australia Post attempts the delivery unsuccessful, your parcel will be redirected to the nearest post office for collection.

 

9. My order has not arrived on time. What happens now?

A. Keep a close eye on your personal tracking code. This is exactly what your tracking code is for. If you have any concerns that your order is becoming delayed please contact us immediately during the working week before 5pm. We will then proceed by contacting Australia Post. You may wish to get the ball rolling in the meantime and contact Australia Post also on 13 76 78. 
 
B. If we have sufficient evidence to show the parcel was lodged on time at our end, we, unfortunately, cannot offer a refund. If the delay is purely due to Australia Post not fulfilling their duty, we will request that you still receive the package on the later date and return the parcel same day. Once the parcel has arrived back to us, we will refund your full bond and credit you a full voucher with no expiry.  
On the very rare occasion, sometimes these delivery delays do occur by Australia Post. They are super frustrating, however with sufficient notice, usually, we are always able to source a solution. We do apologise for any inconvenience surrounding this matter.  

 

10. I can't find my parcel. What do I do?

A. Orders placed with LMA often include extra postal insurance and a signature required unless otherwise specified by you, the customer. When a parcel has been marked ' delivered ', it is no longer covered under our postal insurance. It is your responsibility to ensure there is a safe delivery. Do not allow the parcel to be left in an open space. If a parcel is lost/ stolen after delivery, the customer is liable for the full replacement fee.
 
B. If the incorrect address was supplied on your order please contact us immediately. In hopes the item has not been delivered to the incorrect address you supplied, we may be able to change this address via Australia Post. If the delivery has already been made, you will be asked to pay the RRP in order to replace the potential lost garment.


 

11. I did not wear the outfit, can I get a refund or credit?

A. We, unfortunately, do not offer refunds, exchanges or credits for circumstances such as change of mind, an event date cancellation or incorrect sizing. We apologise for any inconveniences surrounding this matter. 

 

12. How/ when do I return my garment?

Within your pink parcel, you will either be presented with 2 circumstances:

A. An Australia Post Yellow Express Parcel
Simply place your hire garment inside the yellow express parcel. Seal the bag.

B. A Return Label (located inside the brown envelope)
Stick the prepaid label on top of the original label located outside of the pink parcel. Place the garment inside. Tape the pink parcel closed (the post office may assist you with this).

You will note all return parcels have been pre-addressed to LMA and have recorded tracking codes (movements are monitored by LMA 24/7).

We require all weekend postal parcels to be return lodged to a post office before 12pm Monday lunchtime (whether this is a public holiday or regular business day). The parcel must be handed to an attendant and receive an immediate scan. This scan is important as it shows us the time, date and location of the parcel. Once the parcel has been scanned, the responsibility is taken off you and falls on Australia Post.

It is important to note, we charge a flat fee of $20 each day a return is late. Late fees may be taken from bonds and are unavoidable. 

Weekday postal parcels must be return lodged to a post office the following day before 4pm. 

It is your responsibility to look after the return postage satchel/ label.
A lost return postage satchel/ label will be at your expense.

 

13. I returned my parcel so where is my bond?

A. Please be patient with the return of your bond.

There are many factors that play into a smooth bond return process:

1 - Your On Time Return Lodgement
2 - Australia Post's On Time Delivery
3 - Examination Of Garment
4 - Dry Cleaning Lodgement 
5 - Dry Cleaning
6 - Dry Cleaning Collection + Final Evaluation
 
Once all steps have been completed (allow roughly 5 business days), clients will recieve a ' bond return ' email. The bond will be returned via the same deposit mechanism! 
 
We wish to make this process as easy as possible for you so please do not hesitate to contact us if your question was not covered or if you simply require further details.
  
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